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What your MeltLab service contract gives you

MeltLab is our thermal analysis product for chemistry and micro analysis of metals

1. Free technical support. Computers crash, people need retraining, the foundry expert retires or moves on to another job, and bad things happen. If you call with a technical problem, you have our full attention until your problem is fixed.
2. Extended parts warranty on your MeltLab Converter box contents. The parts are electronic, and, though we have used very high quality parts, they will eventually fail. We will express mail you replacement parts should any fail if you will keep your service contract current. Sorry, we can’t do this if you purchase a service contract only after you have hardware problems. It is insurance and not meant to cover existing problems.
3. MeltLab upgrades and replacement software are available to you on the net any time you want them. You will receive the password to unlock the software with your service contract.
4. Reduced rates on service calls.
5. Guarenteed 48 hour response on emergency service calls within North America.
6. Free advice on thermal analysis issues. Use email to ask questions or send us your files for our thoughts and analysis on what might be an issue to you. We work with foundries to develop enhancements and new TA techniques. Current projects are quantifying the size of carbides (iron), shrink, beta crystals (aluminum) and many of the other deleterious arrests we sometimes see.

MeltLab Service contract documents

MeltLab Proforma Service Contract

What your GSPC service contract gives you

GSPC is our Process Control product for foundries

1. Free technical support. Computers crash, people need retraining, the foundry expert retires or moves on to another job, and bad things happen. If you call with a technical problem, you have our full attention until your problem is fixed.
2. GSPC and SpectrometerLab upgrades and replacement software are available to you on the net any time you want them. You will receive the password to unlock the software with your service contract.
3. Minor changes to the software per customer requirements limited to 4 hours/year.
4. Reduced rates on service calls.
5. Guarenteed 48 hour response on emergency service calls within North America.

GSPC Service contract documents

GSPC Proforma Service Contract

Please visit us at MeltLab.com for more information on thermal analysis and process control